1. Booking and Payment

i. Advance reservations – more than 28 days before the start date – require a 25% online deposit with booking.

ii. Short notice reservations – less than 28 days of start date – require online payment in full at the time of reservation.

iii. Payments with an overseas credit card: the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing.

iv. Payment of remaining balance is due 28 days before the start date preferably by electronic bank transfer – (see clause 1.v)

v. Please ensure that Enlighten Yoga Retreats receives the full amount, irrespective of fluctuations in currency and third party transfer and processing charges.

vi. Bookings are not considered definite and no obligation to provide services shall exist between you and Kaliyoga until payment in full has been received by Kaliyoga.

2. Cancellation by you

i. Cancellation can only be made by the person(s) submitting the booking form. Notice of cancellation must be notified to Enlighten Yoga Retreats in writing. Cancellation will take effect the day such notification is received and your booking will be released.

ii. If you cancel 28 days or earlier in advance of your arrival date, your deposit will be refunded however an admin charge of 12% will be retained from the refundable amount.

iii. Cancellation within 28 days of your confirmed arrival date will result in forfeit of payment. (see section vi below).

iv. Once a booking has been accepted refunds are subject to our cancellation policy and subject to limitations of our liability to you (see section v below).

v. If you cancel and subsequently another customer can be found to take your place we may at our discretion permit you to defer your booking to another date or person, in which case a refund would be applicable. A 12% admin fee will apply to your refundable balance.

vi. Your booking is for the stated period of the retreat. Once the event has started, no refund or part refund or will be repaid in the event of cancellation or non-attendance by you. There are no refunds for an unused portion of the retreat.

vii. You indemnify Enlighten Yoga Retreats against claims for financial loss caused by events beyond Enlight Yoga Retreats control.

3. Our liability to you

i. Enlighten Yoga Retreats accepts responsibility for ensuring that our contractual services are provided to a reasonable standard and our retreats and B&B are supplied as described. We however reserve the right to make “reasonable” adjustments to rooms if required. Enlighten reserves the right to cancel, postpone or re-schedule events due to circumstances beyond our reasonable control.

ii. Staff including teachers and retreat leaders may change at Enlighten Yoga Retreats discretion.

iii. We are not responsible for the proportion of male/female guests in any group. We are not responsible for the individual behavior of any guest.

iv. We will make reasonable efforts to accommodate all guests however we reserve the right at our discretion to cancel your booking if we think that your behavior is disrespectful or your attitude or mental health is deemed likely to upset staff or other guests.

v. Activities on site and off site are undertaken at your own risk including but not limited to: yoga,hiking, beach swimming, skiing, snowboarding, hot tubbing, waterfall excursions, camel riding, cross country skiing, massages, snowshoeing, hotsprings. We are not liable for any injuries that you may incur. We are not liable for any medical or psychiatric conditions which may develop during or subsequent to your booking. We are not liable for loss of, or damage to, your personal property.

vi. We do not accept liability for cancellations, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disaster, technical problems to transport, staff cancellations, national state of emergency, health epidemic, unforeseen changes in your personal circumstances or other events beyond our control and you agree to indemnify Enlighten Yoga Retreats against claims for financial loss caused by such events.

4. Flights & Transfers

i. Your travel arrangements are your responsibility and at your own cost.

Ii. Enlighten Yoga Retreats are not responsible for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel.

5. Travel Insurance

i. Insurance is mandatory.

ii. We require that your travel insurance covers the activity of your booking as well as unexpected cancellation, sickness, losses, flight changes or cancellations due to the Covid-19 pandemic. Please bring the policy with you in the case of an emergency.

iii. Travel insurance is a prerequisite for all participants joining our retreats, and it must provide comprehensive coverage for medical emergencies, trip cancellations, travel delays, and personal belongings throughout the duration of the retreat, with worldwide coverage

6. Group Bookings

i. Where a booking is made on behalf of several individuals the booking is conditional on the person signing the booking form having authorisation from all the individuals named on the booking form to enter into this contract. A deposit for every group member is required. If any member of the group can not come for any reason, their deposit is forfeit unless cancellation is given in writing within 60 days before the start date of their booking.

7. Your Medical Health / Pregnancy

i. If you have a medical condition, serious or otherwise, you MUST inform us in writing at the time of booking and provide a letter from your GP confirming that it is safe for you to attend a Englighten Yoga Retreat event with our advertised diet, yoga classes & and other physical activities that we arrange at your request (e.g. massage, hiking, skiing, snowboarding, hot springs etc.). In the interests of your well-being we may at our discretion decline your stay at Enlighten Yoga Retreats.

ii. If an emergency arises we will do everything in our power to assist you but Enlighten Yoga Retreats is not responsible for the outcome of any such emergency.

iii. Whilst all measures are taken to ensure a high standard of health and safety, we are situated in the in various places around the world many of which where the land is uneven and we shall not be responsible for any injuries caused by uneven terrain.

iv. In the case of a medical emergency we will do our best to aid each guest however we are not responsible for any costs incurred.

v. Pregnancy: it is not advisable to practice yoga during the first trimester, particularly with any history of miscarriage. We do not recommend you attend our retreats if you are pregnant.

8. Food – Allergies – Medication – Alcohol

i. Enlighten Yoga Retreats are vegetarian with some vegan, gluten free and lactose free options.

ii. If you have a serious dietary allergy you must provide Enlighten Yoga Retreats with a note from your doctor or health practitioner stating the severity of your condition and the nature of any reaction that would occur if you consumed any ingredient to which you are intolerant. Directly on your arrival as a precaution you will remind the Retreat Leader and kitchen staff about your dietary needs. You are responsible for your own dietary health and you must bring any personal medication with you. If we can not cater to your allergy needs we may need to decline your booking for your own health and safety.

iii. We are not responsible for adverse reaction to ingredients that you consume.

iv. You must let us know if you take prescribed anti-depressants or if you are epileptic.

v. Enlighten Yoga Retreat staff will not apply medication on your behalf.

vi. Alcohol is not permitted on the premises.

vii. If you are under the influence of drink or drugs at any time, the experience of your retreat will be tied to that mental state and therefore your retreat will be compromised therefore we reserve the right to terminate your booking in regard to possession of alcohol or drugs on site.

9. Mobile phones and portable devices

i. Retreats are designed for people to be quiet and reflective.

ii. In the interests of creating a positive retreat atmosphere for all guests, portable devices including mobile phones and tablets should not be used at the dining table nor in the yoga studio. The yoga teacher may at their discretion grant permission to take photos in the yoga studio. If you need to make phone calls and/or carry out work-related activities on a mobile device, please do so in the privacy of your room and not in the communal areas.

iii. If you listen to music please use headphones and set the volume to a reasonable level that can not be heard by people around you.

iv. In order to maintain guest privacy and confidentiality, photos and videos of your fellow guests may not be taken, stored, nor shared digitally without their prior permission.

10. Age / Gender

i. All genders are welcome. The minimum age of any participant is 16 and must be in attendance with a parent. There is no maximum age as long as you are fit and healthy to attend this type of retreat.

11. Complaints

i. We really value your feedback. Giving us feedback when you are not happy with our service gives us the opportunity to put things right for you and improve our service to others. Feel free to email us at a convenient time for you and we will do our best to respond as quickly as possible. We will listen to you and put matters right if we can.

ii. If you want to complain, please give us the following details:
• Your name and address
• Your booking reference or your customer account number
• A phone number where you would like us to call you
• A clear description of your concerns or complaint
• Details of what you would like to do to put things right
• Copies if any relevant correspondence

iii. How to contact us:
Here is how you can contact us to complain:
By email mailto:happiness@enlightenretreats.com
We will do our best to sort out your complaint immediately. If we can’t do that, we aim to deal with your complaint the next working day. Sometimes it may take longer to investigate your concerns fully.
If this is the case we will do the following:
– give you the name and contact details of the person who will be investigating your complaint.
– respond to you within twentyeight working days.

v. If more time is needed to resolve the issue, we will write to you explaining what is happening and when we expect to sort out your complaint. We will send you either a final response or a detailed report on our progress within eight weeks.

12. Privacy & GDPR

At Enlighten Yoga Retreats we are committed to protecting your personal data and ensuring your privacy. This GDPR policy outlines how we collect, use, disclose, and store your personal information in connection with the booking of our retreats. By making a reservation with us, you consent to the practices described in this policy.

i. Data Collection

We will collect personal information from you, including but not limited to your name, address, email address, phone number, and payment details, to facilitate the retreat booking process and ensure a seamless experience.

Additionally, we may request information regarding your health, dietary requirements, or any other specific needs relevant to the retreat to ensure your safety and well-being during the event.

ii. Data Use:The personal data we collect will be used solely for the purpose of managing your retreat booking, including processing payments, providing you with necessary information related to the retreat, and ensuring your overall comfort and satisfaction during your stay with us.

We may also use your contact information to communicate with you about future retreat offerings, promotions, or updates unless you specifically opt-out of such communications.

iii. Data Disclosure:We will not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share necessary details with our retreat partners, service providers, and employees involved in organizing and conducting the retreat to ensure its successful execution.

Your personal information may also be disclosed if required by law or to protect our rights, safety, or property.

iv. Data Retention:We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

V. Data Security:We take the security of your personal data seriously and have implemented appropriate measures to safeguard it from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Subject Rights: As a data subject, you have the right to access, update, or delete your personal data held by us. If you wish to exercise these rights or have any concerns about how your data is being processed, please contact us at [contact email/phone number].

Lawful Basis for Processing: Our lawful basis for processing your personal data is the necessity to fulfill the contract for retreat booking and to comply with legal obligations.

By proceeding with the retreat booking, you consent to the terms outlined in this GDPR policy and acknowledge that you have read, understood, and agree to the processing of your personal data in accordance with applicable data protection laws and regulations.

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